Addiuva family

Vision and mission

Our vision is to continue to be Latin America’s leading company in assistance services and transform into world leaders by globalizing our services and using cutting-edge technologies.

Our mission is to be an efficient and flexible 24/7 help-without-borders company capable of interpreting market changes to offer tailor-made solutions that respond to the emerging needs of our corporate clients, as well as those of their end clients.

We are:


We have the human capacity to adapt all of our structures to our clients’ requirements and their target market.


We deploy services wherever the client requests in record time, employing an efficient strategy or provider networks.


We replicate and adapt models aimed at satisfying the needs of diverse markets from our successful experiences.


We have a highly efficient operations model, in which we monitor each stage of the process –from the sale of a program to the end-client service satisfaction survey.


  • Responsibility
  • Professionalism
  • Quality
  • Warmth

As a team, we support our promise in four fundamental pillars: Technological specialization, Globalization, Service innovation, and Operational profitability.


If you have experience in any of these categories, you are service-oriented, and you are interested in working at a market-leading multinational company, fill out the corresponding form and send us your resumé.

  • Call Center

  • Quality

  • Operations

  • Commercial

  • Management


Inspiring stories

“Working at Addiuva has meant constant learning for us. We have been able to enhance our professional and personal capabilities, but mainly, we have had the opportunity to learn the real meaning of team-work: to understand that we are an essential link in the responsibilities chain and that our good work can positively influence success in our goals and objectives as a company. We operate 24 hours a day, 365 days a year, and even though it may sound exhausting, there is nothing more satisfying and renewing than a client’s gratefulness when we have solved their emergencies, even surpassing their expectations.”

Leonardo Morales and Jorge Sánchez | Operations General Supervisors