Our team, our corporate clients, and above all, the affiliates who trust us are at the center of every decision.
Technology drives us to be more efficient, closer, and more transparent—but what truly inspires us is knowing that every advancement allows us to serve better, grow, and continue building solutions with purpose. Always focused on what matters. Always focused on people.
Luis Alberto Narro Robles has been Chairman of the Board of Directors of Addiuva Enterprises since its founding. A visionary and creative entrepreneur, he began his career in the Mexican prepaid legal assistance market, where he developed the first large-scale products for the country’s leading mobile telecommunications companies.
This achievement led to the creation and consolidation of more than 30 companies internationally.
In 2004, he founded Ikatech Solutions and Voccare Global Solutions Center, specializing in technology, control, and service monitoring. Today, Addiuva Enterprises operates across three continents with subsidiaries in more than 20 countries.
Carlos Maya Malda has been a member of the Board of Directors of Addiuva Enterprises since 2004. He served as CEO of the group (2005–2011), leading operations in Peru, Colombia, Ecuador, Puerto Rico, and Venezuela. In 2012, he assumed the role of Vice President and Commercial Director, and since 2020, he has served as Executive President of the Assistance business unit.
He holds a degree in Business Administration from Universidad Panamericana (Mexico City) and has more than 20 years of experience in the sector. He was Commercial Manager at Mapfre Asistencia in Mexico (1994–2000), participating in expansion into Central America and implementing home assistance services. He later served as Regional Manager of assistance companies in Central America (2000–2003).
Pierre Raphael Ramseyer has been a Partner (since 2003) and a Member of the Board of Directors of Addiuva Enterprises (since 2008), where he contributes strategic vision and global oversight. His international experience allows him to operate in complex economic and cultural environments, driving growth and sustained value creation.
With more than 30 years of experience in Europe, Asia, and the United States, he has served as Managing Director in investment banking, with extensive expertise in cross-border capital markets and instruments such as fixed income, options, structured products, commodities, and futures. He has worked with firms such as Merrill Lynch, Citigroup, and Shearson American Express. He is originally from Basel, Switzerland, and holds a background in Banking and Finance, along with studies in Business Administration in Zurich.
Guillermo Tamayo Muñoz is a member of the Board of Directors of Addiuva Enterprises, where he has built a strong track record in corporate governance and legal strategy. Since 2008, he has served as Corporate Secretary of the parent company’s Board, and between 2006 and 2025, he was Corporate Vice President Legal (Chief Legal Counsel). As of 2026, he combines his board role with strategic leadership of holding affairs and legal leadership for North America.
He has participated in boards of several subsidiaries, leading corporate reorganizations and regional negotiations. He was a professor of Business Law at Universidad Externado de Colombia (2000–2006) and a member and President of ACPI. A lawyer from Externado, with a specialization in Commercial Law from Universidad de los Andes, he is the author of publications on industrial property and e-commerce.
A leadership structure that ensures vision, control, and decisions aligned with sustainable growth
A way of thinking, designing, and acting that places people and operations at the center of every decision
We believe in the power of doing things with purpose. Love for our work drives us to overcome challenges, create meaningful solutions, and always go one step further.
We never settle. We constantly seek to improve, learn, and evolve, pursuing excellence both professionally and personally.
In our team, in the technology we develop, and in the values that guide us. This trust is the foundation of strong relationships and sustainable results.
We turn consistency into habit. Discipline allows us to transform ideas into actions and actions into achievements, steadily advancing toward our goals.
Nothing stops us. We face challenges with courage, strength, and resilience, convinced that every obstacle is an opportunity to grow and leave a mark.
For more than 20 years, Addiuva Enterprises has helped companies across all industries transform operations through a business consulting process, leveraging value-added services, technological, logistical, and operational solutions to generate efficiency, control, agility, profitability, and growth for our clients.
We combine efficient operations, a robust provider network, and advanced technology to transform the end-user experience and enhance the perceived value of intangible products. We don’t just offer emergency assistance solutions—we deliver assistance business models based on technology, operations, logistics, and a 360° provider network.
Argentina
Av. del Libertador 218, Floor 11, CABA, Argentina
Uruguay
Plaza Independencia 831, Plaza Mayor Building, Office 203, Montevideo, Uruguay
Paraguay
Av. San Martín corner Del Maestro, Cooperativa Universitaria Headquarters Building, Floor 7
Chile
Rosario Norte 100, Office 601, Las Condes – Santiago
Bolivia
Av. Tropical – Torre de Negocios Alas 1 – Floor 5 – Office P5 Norte
Peru
Calle Coronel Andrés Reyes 338, Floor 4, San Isidro, Lima
Ecuador
Av. Shyris Bq, B2 Suecia, Renazzo Plaza Building, Office 1105
Colombia
Cra 9 #113-52 – Torres Unidas II Building – Office 1206
Puerto Rico
Metro Office Park, 8 Calle 1, Suite 306, Guaynabo PR 00968
Dominican Republic
Calle José A. Brea Peña #14, District Tower Building, Suite 5-D, Ensanche Evaristo Morales, Santo Domingo
Nicaragua
KM 11.5 Carretera a Masaya, Centro Pellas, 3rd Floor, Checkin Office
Costa Rica
San José – Montes de Oca / San Pedro, Ofiplaza del Este, Tower D, Floor 2, Office 7
El Salvador
Millennium Plaza, Alveare Coworking, Level 3, Paseo General Escalón #3675, San Salvador
Guatemala
Avenida Reforma 6-64, Zone 9, Plaza Corporativa Building, Tower 2, Office 801
Honduras
Torre Novacentro, 8th Floor, Business Center Offices, Tegucigalpa
Mexico
Av. Jaime Balmes 11 – Torre A, Polanco, Miguel Hidalgo, Mexico City
United States
Sabadell Financial Center
1111 Brickell Avenue, Suite 1515, Miami, FL 33131
Egypt
Paramount Business Complex, Heliopolis, Cairo
Spain
Guam
Guam
