Addiuva operates under different assistance models, designed to adapt to the client’s level of maturity, the market context, and the relationship with the end user.
Each model combines operations, technology, and experience to generate sustainable value.
Assistance services focused on established markets, providing embedded support and assistance services to companies such as insurers, banks, and telecom providers, with full operational and technological integration.
Established companies (insurance, banking, telecom, corporates) that already offer assistance products and seek efficiency, control, and operational optimization.
End-to-end assistance management
Provider coordination
SLA control and full traceability
Reduction of operational friction
Expansion into new markets through hybrid models that enable direct reach to end consumers via technology, marketplaces, fully digital channels, or strategic partners—enhancing coverage and market penetration.
Leveraging retailers and telecommunications companies to offer digital assistance solutions to unprotected customers.
Established companies (insurance, banking, telecom, corporates) looking to expand their reach and optimize efficiency and control.
Assistance program design
Definition of benefits and coverage
Digital activation channels
Direct end-user experience
A disruptive SaaS-based model that provides a comprehensive 360° platform for assistance management, combining advanced technology, a global provider network, and continuous operations to maximize efficiency.
Companies that require operational, technological, and customer service capabilities without the need to build their own infrastructure.
Omnichannel contact center
Fully traceable technology platform
Provider and case management
Reporting, dashboards, and continuous monitoring
Share your needs with us, and we will work together to provide the most suitable and effective solution for your company.
